#CelcomTrivia Contest FAQs, T&C

Community Manager

#CelcomTrivia Contest FAQs, T&C





I’m not a Celcom/Celcom Xpax customer. Can I join this contest?


Yes! This contest is open to all Malaysians.





How do I join this contest?


Step 1 – Like and Retweet (RT) the contest post

Step 2 – Answer the question correctly

Step 3 – Must include #CelcomTrivia in your answer





What will I get if I win?


We’re giving out RM20 Boost credit to 5 (FIVE) winners.





How will the winners be selected?


The winners will be selected randomly from the pool of participants who have met the above criteria in Q2.





When will the result be announced?


The result will be announced on the same day by 5pm on our Twitter.





When is the contest period?


The contest will run on these days:

1)    2 Oct 2019: From 9am-4pm

2)    9 Oct 2019: From 9am-4pm


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Community Manager

Re: #CelcomTrivia Contest FAQs, T&C

#CelcomTrivia Contest Terms and Conditions




This Contest is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in the Contest, the Participant (as herein defined) hereby agrees to be bound by these terms and conditions (“Terms and Conditions”) which shall form an integral part and to be read together with terms and conditions of Customer Registration Form (CRF) and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Participant in respect of this Promotion.

In the event of a conflict or inconsistency between these terms and conditions and CRF and/or terms and conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions (ii) terms and conditions of CRF and/or the respective mobile/content service(s).


Contest Period

The Contest is open from Wednesday, 2 Oct, 9am to 4pm; and 9 Oct, 9am to 4pm. Winners will be announced at 5pm on the same contest day within the same social media platform.



  1. This contest is open to all Malaysians who reside in Malaysia only, aged 16 years old and above.
  2. All information in this document on how to participate in “#CelcomTrivia Contest” on Celcom Twitter page (the “Contest”) shall form part of these Terms & Conditions.
  3. If needed, contest winners must be able to collect the prizes at Celcom’s Office in PJ. Any expenses arising from the prize collection and going to & from the contest will solely be in the winners’ expense. Celcom will not be footing any expenses whether its accommodation or transportation.
  4. Anyone associated with the Contest are ineligible to enter the Contest. Celcom Axiata Berhad reserves the right but does not have the obligation to verify the eligibility of the entrants. The entry is not transferable. The demise of an entrant disqualifies his/her entry.
  5. The entry must be received by Celcom Axiata Berhad during the relevant Contest period stated in this note. Celcom Axiata Berhad accepts no responsibility for any late, lost or misdirected entries, including entries not received or delays in the delivery of the entries due to technical disruptions, network congestions or any other reason.

How to Enter

  1. Participants must have a Twitter/Facebook account with privacy settings set to “Public”. Participants must “Follow” Celcom Twitter page.
  2. Conditions of entry:
    1) Participants need to Like and Retweet (RT) the contest post.

2) Answer the question correctly.

3) Must include #CelcomTrivia in the answer.

Notification and Selection of Winners

  1. There will be FIVE winners of #CelcomTrivia contest on each contest day.
  2. The winners will be notified via Celcom Twitter page in which the entry was made (“Result Date”) on the 2 Oct 2019 and 9 Oct 2019.
  3. The winners are required to submit their personal details (Full Name, NRIC, Contact Number) through DM via Celcom Twitter account within 72 hours after the winner announcement post was made.
  4. Upon conducting all verifications including but not limited to eligibility verifications, Celcom shall further contact the Winners on the contact number as submitted by the Winners. (“Call Period”).
  5. Selection of the Contest Winners (Collectively known as “Contest Winners”) shall be based on the following:-
    • Subject always to the number of Prizes, Celcom will select (from its record of entries by the Eligible Participants) the best submissions shared during the Contest Period (“Potential Winners”). Selection of the Potential Winners shall be based on a set of creativity criteria determined by Celcom ("Creativity Criteria"). Celcom's record of the entries are final, conclusive and binding.
    • All Eligible Participants including the Potential Winners are to monitor their Private Message inbox on Twitter and keep their mobile phone number activated and valid during this period.
    • Celcom shall only prompt the Potential Winners once (1) via Private Message on Twitter during the Call Period. The Potential Winners are required to respond to Celcom’s Private Messaging/Direct Message by providing the following information within the relevant period notified by Celcom within 24 hours of contact:
    • Full Name (as per in NRIC)
    • Mobile Phone Number
    • NRIC No.
    • The failure by the Potential Winner to successfully reply completely to Celcom via Direct Message(s) on Twitter for any reason whatsoever during the notified period determined by Celcom, will result in an automatic disqualification of the said Potential Winner and the disqualified Potential Winner shall have no claims whatsoever against Celcom. In such an event, Celcom reserves the right to move on and select another Potential Winner. Celcom has the sole discretion to vary or extend this relevant period without prior notification.
    • Upon making the necessary verifications including but not limited to eligibility verifications, Celcom shall further contact the Potential Winners during the Call Period.
    • Potential Winners who are successfully contacted by Celcom during the Call Period shall be announced as Contest Winners.


  1. Celcom has the sole and absolute discretion to extend the Call Period without prior notification. Eligible Participants including the Potential Winners are to keep their mobile phone numbers activate and valid during this Call Period.


  1. Celcom must be able to contact Potential Winners via two (2) voice call attempts during Call Period, failing which, Celcom reserves the right to move on and select another Potential Winner. The non-contactable Potential Winners shall be automatically disqualified as Potential Winner and shall have no claims whatsoever against Celcom on such a disqualification.


  1. Celcom has the sole and absolute discretion to extend the Collection Period without prior notification.


  1. If the Contest Winner is unable to collect the Prizes personally, such Contest Winner shall provide a letter of authorization to authorize another individual to collect the Prize on his/her behalf (“Authorized Person”) subject always that the identification of the Authorized Person shall be produced to the Celcom before such Authorized Person collects the Prize.


  1. If the Prizes are not collected by the Contest Winners or their Authorized Person by the last date of the Collection Period and/or by the date notified by Celcom (whichever the later), any uncollected Prizes shall be dealt with at Celcom’s sole and absolute discretion. Contest Winners understand and agree that they have no claims whatsoever against Celcom in such events.


  1. Boost credit worth RM20 will be given to FIVE winners on each contest day.
  2. The Organiser’s decision is final and binding and no further correspondence or appeal will be entertained.
  3. Entries will be selected and ranked based on:
  4. Must follow Celcom Twitter account.
  5. Must be a Celcom prepaid or postpaid user.
  6. Like and RT the contest post.
  7. Question is answered correctly.
  8. Must include #CelcomTrivia in the answer.
  9. Must comment between the contest period – 1) Wednesday 2 Oct, 9am to 4pm and Wednesday, 9 Oct 9am to 4pm, no later than the time stated.

 Each submission is only eligible to win once.

  1. Each Prize will be awarded to the entrant with the winning entry. Celcom Axiata Berhad may in its sole and absolute discretion deal with any unaccepted or unclaimed Prize as it deems fit. If the winner is deceased before the Prize is accepted, the Prize will be deemed forfeited.
  2. Where applicable, Prizes not collected within 30 days from the Result Date shall be disposed of at Celcom Axiata Berhad’s sole discretion. Celcom Axiata Berhad’s decision regarding the award of all Prizes and in all matters relating to this Contest, shall be final and binding on all entrants in the Contest, and no queries, challenges or appeals may be made or entertained regarding Celcom Axiata Berhad’s decision on the same.
  3. By entering this Contest or accepting a Prize, the entrant agrees to indemnify, release and hold harmless each of Celcom Axiata Berhad, its parent company, affiliates, directors, officers, employees and representatives against any and all losses, rights, claims, actions and damages (including special, indirect and consequential damages) arising from or incurred as a result of the entrant’s entry into the Contest or acceptance of any Prize, including without limitation, personal injuries, death and property damage. All warranty claims in regards to a Prize should be directed to the applicable manufacturer. Except to the extent that they may not be excluded by law, no representations, warranties, terms or conditions that are not expressly stated in these terms and conditions apply to this Contest nor in respect of the Prizes and all implied warranties are excluded, including but not limited to, the implied warranties of satisfactory quality, merchantability or fitness for a particular purpose of any of the Prizes.
  4. These Terms and Conditions, and the Contest shall be construed and governed by the laws of the Malaysia. In case of a dispute, the courts of Malaysia will have exclusive jurisdiction.
  5. Entry to the Contest is personal to the entrant. No other person has any right to enforce or enjoy the benefit of this Contest through an entrant’s entry.

General Terms and Conditions

  1. Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Contest with prior notice to the Participant herein stated and the Participant shall be bound to observe, perform and comply with the terms and conditions herein and any amendments thereof.


  1. Celcom’s decisions in any matter in relation to the Contest shall be final and conclusive. Any request for appeal and review shall not be entertained.


  1. Celcom shall not be liable for any claim by the Participant or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Contest.


  1. Celcom disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Contest.


  1. The Participant acknowledges and agrees that Celcom reserves the rights to disqualify any participation if the Customer is in breach of its obligations or any terms and conditions of this Contest. Notwithstanding the above, Celcom reserves the right to reject any participation or the Participant at its sole and absolute discretion without assigning any reasons whatsoever.
  2. Celcom does not take any responsibility in the event Participant is prevented from participating in the Contest, as a result of certain technical restrictions or other limitations specific or force majeure which including but not limited to regulatory and/or government directive, act of God etc.
  3. All photographs, personal information and names submitted in the Contest, service marks, trade names, trademarks are the property of Celcom.
  4. Celcom reserves the right, at its absolute discretion, to use the names, photographs, voice or video recordings and entries of the Participant for publicity, advertising, trade or Contest purposes in any media, without first obtaining any consent nor making any payment whatsoever to the Participant.
  5. Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Contest.
  6. All prizes offered under this Contest (if any) are not transferable for cash or in kind and shall be subject to availability of stock. Celcom reserves the right to substitute and replace the prize offered with another prize of equal value or higher value as Celcom deems fit.


  1. Celcom disclaims any warranties or liabilities for the merchantability and fitness of the prize under this Contest. The warranties applicable for the prize are subject to the terms and conditions provided by the manufacturer or supplier of the prize.


  1. The content for the Contest is provided by a third party. Celcom does not filter or edit such content. The Customer acknowledges that Celcom is under no obligation to censor the content or information provided. Celcom disclaims all liability in relation to the content provided.


  1. In the event any of the provision in these terms and conditions is invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.


  1. No delay or indulgence by Celcom in enforcing any terms or conditions herein shall constitute waiver by Celcom of the Participant’s breach of these terms and conditions.


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