Frequently Asked Questions

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GOOD NEWS!!   Validity Extension Service is now available at Xpax Apps! You can download Xpax Apps here:   Apple  Devices at Apple Store: Click on  Android Devices at Google Play Store: Click on     Follow steps below to extend your credit validity only using Xpax Apps!  
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Question Is there any minimum purchasing or amount in order for me to use the eGift card?   Answer No, there is no minimum value you can always use it within the value of your eGift card  
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Question How long is the validity of the gift voucher?   Answer You can check it in their eGift card once you received it  
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Question How to save the eGift card that I received?   Answer Just click at the link that you have received then it will be automatically saved  
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Question Will there be service charges when I use OleOle?   Answer Yes, same charges applicable for postpaid and prepaid customers: RM0.50 for Send a Gift / per transaction. RM0.20 for Request a Gift / per transaction.  
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Question What type of products are available in OleOle?   Answer You can choose from Celcom Gifts: Xpax, for your family and friends on Xpax plan or FiRST for your family and friends on First plan and many other partners’ eGIft Card for all your family and friends, where you can choose from FashionValet, Zalora, Lazada, 11street, HipVan, Melissa Shoes, Something Borrowed by Zalora, Zalia by Zalora, Bizzard Entertainment and Bigo Live.  
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Request for validity extension to accept the gift Request for validity extension to redeem the gift Extend the OleOle validity extension  Replace your expired gift Transfer gift to someone else  Redeem gift for cash Refund for rejected gift Send gifts to non-Celcom subscribers Buy gifts for yourself Use Lazada or Zalora eGift card in store Change voucher that received with other vouchers
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Question Can I redeem the gift any time after I’ve accepted it, or do I have to redeem immediately?   Answer You can redeem your gift anytime, within 7 days. On the 8th day onwards, the gift will no longer be valid.  
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Question How will I know that my gift, an Xpax product, has been activated?   Answer You will receive an SMS notification, and you can check your prepaid usage balance via: Xpax App USSD by dialling *124#  
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Question   Can I accept the gift anytime when I receive the SMS Notification from Celcom? Answer You can accept anytime, within 7 days. On the 8th day onwards, the gift will no longer be valid for acceptance.  
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Question Can I go to any Celcom partners or Celcom Blue Cube to redeem and activate the gifts for Xpax products?   Answer No, you can’t. All gifts can only be activated via SMS and if you receive any Xpax products as a gift via OleOle, it will be included automatically in your prepaid account once you have redeem the gift via SMS.  
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Question How do I know if the transaction is successful?   Answer You’ll get a confirmation for every successful transaction.   Within 24 hours, Celcom will keep you posted via Celcom SMS Delivery Notification to give you a peace of mind. You’ll receive an SMS notifications from Celcom when: Your gift has been successfully delivered to the recipient. Your gift has been accepted by the recipient. The requested gift has been purchased and ready to be redeemed. You’ve received a gift via OleOle. The recipient’s mobile number will be displayed in the SMS notification whenever you receive a gift.      
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Question How do I pay when I have made any purchase or transaction in OleOle?   Answer If you’re a prepaid customer, your credit will be automatically deducted from your account. If you’re a postpaid customer, the purchasing and transactions will be automatically charged in your monthly bill.   You’ll get a confirmation for every successful transaction.
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Question What do I do when I receive a gift?   Answer Step 1:   You will receive a gift message from Celcom Step 2:   You can either reply the SMS with   “ACCEPT <given code>”   or   “REJECT <given code>”   anytime within 7 days upon receiving the gift Step 3:   You will receive an activation of the gift message if you accept the gift Step 4:   Enjoy the gift!  
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Question What do I do when I receive a gift request?   Answer Step 1:   You will receive a gift request message from Celcom Step 2:   You can either reply the SMS with   “BUY <given code>”   or   “DECLINE”   the gift anytime within 7 days upon receiving the gift request Step 3:   You will receive a confirmation message of your purchase as well as the delivery message if you have bought the request OR you will receive a confirmation message to confirm your rejection  
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Question How can I request gifts with OleOle?   Answer Step 1:   Go to either MyCelcom Postpaid App, Xpax App or dial *118# Step 2:   Select OleOle from the main menu Step 3:   Select the gift that you want to request from your family and friends Step 4:   Enter recipient’s mobile number Step 5:   Accept the Terms and Conditions Step 6:   Confirm transaction  
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Question How can I buy and send gifts with OleOle?   Answer Step 1:   Go to either MYCELCOM Postpaid App, Xpax App or dial *118# Step 2:   Select OleOle from the main menu Step 3:   Select the gift that you want to send to your family or friends Step 4:   Enter recipient’s mobile number Step 5:   Accept the Terms and Conditions Step 6:   Confirm transaction  
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Question What is OleOle?   Answer OleOle is the all-new gifting service that enables you to buy and send a gift or request a gift from family and friends. Celcom will deliver the purchased gifts for all Celcom customers. OleOle is available in: MyCelcom Postpaid App Xpax App And USSD channel by dialling *118#  Y ou don’t have to subscribe to the OleOle service.
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Question Can I change my username on the Leaderboard?   Answer Your username can only be set one time upon submitting your score for the first time  
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Question What is Tool Kit?   Answer Tool Kit is a fun fortune game filled with valuable prizes such as RM50, RM100 and RM200 Xpax Top Up and GEMs.     To open a Tool Kit , simply select the Tool Kit you want, and click the "OK" button (Game App) or "Open Now" (Website) button. GEM(s) is/are required to open a Tool Kit and you have to be an active Celcom Game Hero subscriber.
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