Frequently Asked Questions

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Question: What is FIRST™ Gold Internet plan?   Answer: FIRST™ Gold Internet is an exclusive plan that gives you a great Internet experience.  
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Question: Who can subscribe to this plan?   Answer: New and Existing Celcom Customer MNP customer Change of Rate Plan (CORP) Prepaid to Postpaid
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Question: Where will the plan available for registration?   Answer: No Channel 1 Celcom Centre 2 Blue Cube Outlets 3 Blue Cube Online 4 Celcom Xclusive Nationwide  
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Question: What are the offerings?   Answer: Package Details FIRST™ Gold Internet Monthly Commitment RM80 Monthly Internet 5GB Free Weekend Internet 5GB (1.25GB every Saturday & Sunday) Off-peak Internet (from 1am – 7am) 10GB SMS Pay Per Use 20 sen for All Network MMS Excess Data Usage Throttled to 64kbps Add On Add On 2GB @ RM20 Add On 5GB @ RM45 Add On 10GB @ RM80 Credit Limit RM400 Deposit NIL Foreigner – RM100 Penalty / Contract Standalone Plan: No Penalty/Contract Other benefits FREE Weekend Internet of 1.25GB every weekend FREE Yonder Music for first 12 months Important Notes: Prices displayed do not include 6% GST and 6% GST will be charged in the bill. VAS purchases e.g. Add On, Content ( Games / Apps), Internet roaming usage, etc. are not included in usage commitment policy.  
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Question: What happens if I do not fully utilise my Internet allocation?   Answer: Your Internet allocation will be carried forward to the next billing cycle, up to 2.5GB Internet (provided you stay on the same plan).  
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Question: Will I be getting any SMS notification on usage utilisation?   Answer: Yes, the system will send an SMS notification upon reaching the threshold below: Usage Reminder SMS Internet 70% 100%  
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Question: What happens if I have fully utilise the Internet allocation within the billing cycle?   Answer: You can still enjoy the Internet access at 64kpbs. To continue enjoying the data service at better speed and limit, you can purchase Internet Add On.  
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Question: Can I register for FIRST™ 1+5 Family Plan with FIRST™ Gold Internet?   Answer: FIRST™ 1+5 Family Plan is  NOT ALLOWED  for this plan.  
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Question: What is FREE Weekend Internet?   Answer:   Every weekend (Saturday 12:00am to Sunday 11:59pm), you will enjoy complimentary 1.25GB Internet (total of 5GB a month) that will be refreshed every weekend.
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Question: What happens if I do not fully utilise the FREE Weekend Internet?   Answer: Any unused FREE Weekend Internet quotas will be forfeited at the end of the weekend period.  
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Question: What happens if I fully utilise the FREE Weekend Internet?   Answer: At 70% utilisation, you will receive an SMS notification of usage level and be reminded that your base Internet allocation will kick in upon 100% utilisation. Upon 100% utilisation of the FREE Weekend Internet, you will receive an SMS notification to notify that your FREE Weekend Internet quota has been fully utilised and any further Internet usage will be deducted from your base Internet allocation.  
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Question: How will my Internet usage be deducted on weekdays?   Answer: Your Internet usage will be deducted from the monthly Internet quota.  
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Question: How can I check my Internet balance?   Answer: You can easily check your Internet balance at MyCelcom Postpaid app or dial *118#.  
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Question: How will my Internet usage be deducted on weekends?   Answer: In order of priority, your Internet usage will be deducted as below: Level Bucket First FREE Weekend Internet Second Monthly Internet (24 hours)  
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Question: What Internet Add On is available for purchase?   Answer: You can purchase: Add On 2GB @ RM20 Add On 5GB @ RM45 Add On 10GB @ RM80  
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Question: How can I purchase Internet Add On?   Answer: You can purchase via: Channel Method MyCelcom Postpaid app Select ‘Buy Add-On’ USSD Dial *118*2# SMS Add On 2GB Send ‘2GB’ to 28882 Add On 5GB Send ‘5GB’ to 28882 Add On 10GB Send ‘10GB’ to 28882 Careline Call 1111  
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Question: Who is eligible to purchase Internet Add On?   Answer: All Postpaid plan customers with active mobile Internet are eligible to purchase Internet Add On.  
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Question: Will I be able to purchase Add On Internet 100MB, 500MB and 1GB?   Answer: No, these Internet Add Ons are no longer available.  
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Question: What happens if I do not fully utilise Internet Add On quota?   Answer: Any unused Internet Add On quota will be forfeited.  
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Question: Is this plan eligible for the Carry Forward Internet feature?   Answer: Yes. FIRST™ Gold Internet is eligible for carry forward by default, up to 2.5GB Internet.  
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