Frequently Asked Questions

Sort by:
This video tells you all about the Celcom’s Roaming packages and how you can subscribe! So you can get in touch with your loved ones when you are abroad.  
View full article
You will receive an SMS notification that you are not on the preferred network and will be advised to return back to a preferred network. You will not be able to browse the Internet on the non-preferred network and any SMS you send or calls you make will be charged as pay-per-use. For your convenience, please ensure that you manually select a preferred operator.  
View full article
  Once you are in any of the 1-Day Internet Pass countries, make sure you are logged on to its preferred partner network. However to ensure that you are always logged on to Celcom's 1-Day Internet Pass’s network, you can select it via the manual network selection on your mobile. Step 1: Select 'Menu' Step 2: Select 'Settings' Step 3: Select 'Network' or 'Connectivity' Step 4: Select 'Operator selection' or 'Search mode' Step 5: Select 'Manual', and your phone will now search for mobile networks that are available around you. Step 6: Select one of the listed networks above   Note: Steps may differ slightly from phone to phone
View full article
Question If I’ve reached my Fair Usage Daily Quota, can I still do any data roaming without additional charges?   Answer Yes.You can still continue browsing without any additional charges although you have fully utilized the fair usage daily quota. However your internet speed will be reduced till the 1-DAY INTERNET PASS expires at 11:59pm.  
View full article
Question If I’ve reached my daily quota, can I still enjoy Internet while roaming without additional charges?   Answer Yes. You can still continue browsing without any additional charges. However your Internet speed will be reduced till the 1-Day Internet Pass expires at 11:59pm (Malaysian time).  
View full article
Question How much I will be charged for 1 Day Social Roam Pass?   Answer You will be charged RM10 upon subscribe to 1 Day Social Roam Pass at 10 selected countries. Note: You will only be charged RM10 per day even if you travel to multiple countries (10 selected countries) within a day.  
View full article
Question How much I will be charged for the 1-Day Internet Pass?   Answer You will be charged RM38 upon using Internet service on the preferred network while roaming worldwide. Your 1-Day Internet Pass will be auto renewed (If you continue to switch ON Data Roaming on your device setting) once it hits 12.00 am (Malaysian time) and your Internet quota will be refreshed. Note: You will only be charged RM 38 per day even if you travel to multiple countries within a day before your 1-Day Internet Pass expires.  
View full article
Question What do I get to enjoy with my 1-Day Internet Pass subscription?   Answer You will enjoy high-speed mobile Internet for the day until 11.59pm (Malaysian Time). Please note that new Fair Usage Policy “FUP” will also apply during roaming just like for domestic use. For example, upon fully utilising the 1-Day Internet Pass usage quota for the specific country you are in, you will experience basic Internet (at reduced speed) until your 1-Day Internet Pass expires.  
View full article
Question How to subscribe to Internet Quota Add-On?   Answer You may subscribe to Internet Quota Add-On as per below method: Via USSD Step 1: Dial *118# Step 2: Select Roaming & IDD Step 3: Select Buy Roaming Pass Step 4: Select Internet Quota Add-On Step 5: Choose 100MB   Via SMS • Send SMS   ROAM 100MB   to 28882  
View full article
Question Can I re-subscribe to any Internet Pass to increase my Internet speed?   Answer Yes. You may subscribe to Internet Quota Add-On to continue using Internet at high speed as below option: Product Name Price Add-On Data Quota Internet Quota Add-On 10 RM 10 100 MB   Important Note:   Internet Quota Add-On subscription is only valid upon 1-Day Internet Pass subscription.   You are not allowed to subscribe Internet Quota Add-On without subscription of 1-Day Internet Pass.  
View full article
Question How to subscribe the 1-DAY INTERNET PASS?   Answer For Prepaid customers : You need to subscribe to 1-DAY INTERNET PASS while roaming world wide, please make sure that you are logged on to Celcom’s preferred network. Via USSD Step 1: Dial *118# Step 2: Select Roaming & IDD Step 3: Select Buy Roaming Pass Step 4: Select 1-Day Internet Pass Step 5: Choose Buy   We will inform you via SMS when 1-DAY INTERNET PASS has been successfully activated upon Subscription. You will also be receiving SMS notification upon 100% data usage.  
View full article
Question What is the 1-Day Internet Pass?   Answer The 1-Day Internet Pass allows subscribers to enjoy Internet access while travelling overseas in selected countries and operators for only RM 38 a day.     You will enjoy high-speed mobile Internet for the day until 11.59pm (Malaysian Time). Please note that new Fair Usage Policy “FUP” will also apply during roaming just like for domestic use. For example, upon fully utilising the 1-Day Internet Pass usage quota for the specific country you are in, you will experience basic Internet (at reduced speed) until your 1-Day Internet Pass expires.
View full article
Question Can I unsubscribe 1 Day Social Roam Pass?   Answer No. 1 Day Social Roam Pass will expire automatically once it hits the expiry time.  
View full article
Question Can I increase Internet speed for 1 Day Social Roam Pass after I fully utilized Social Media access and High Speed Internet quota?   Answer You can increase Internet speed by re-purchasing 1 Day Social Roam Pass by dialing *118#. The new High Speed Internet quota will be valid until 11.59pm (Malaysian time). Please ensure that you log on to preferred partner’s network. Step 1: Dial *118# Step 2: Choose Roaming & IDD Step 3: Choose Buy Roaming Pass Step 4: Choose 1 Day Social Roam Pass and choose “Buy”  
View full article
Question What time zone my subscription to 1 Day Social Roam Pass will be based on?   Answer Your daily usage will be based on Malaysia's time from 12:00am to 11:59pm, regardless of where you roam.  
View full article
Question What happen if I change to a non-preferred partner network?   Answer If you are on non-preferred network, You will receive a SMS notification that you are not in the preferred network and it is advisable to return back to the preferred network. You will not be able to browse the internet on the non-preferred network except sending and receiving calls or SMS.  
View full article
Question How do I ensure that I am always logged on to preferred partner network?   Answer Once you are in any of the 1 Day Social Roam Pass countries, make sure you are logged on the preferred partner network. However to ensure that you are always logged on to Celcom's preferred partner network, you can select using the manual network selection on your handset. Step 1: Select 'Menu' Step 2: Select 'Settings' Step 3: Select 'Network' or 'Connectivity' Step 4: Select 'Operator selection' or 'Search mode' Step 5: Select 'Manual', and your phone will now search for mobile networks that are available around you. Step 6: Select one of the listed networks above   Note: Steps may differ slightly from phone to phone  
View full article
Question If I've reached my Fair Usage Daily Quota, can I still do any data roaming without additional charges?   Answer No. Your internet browsing will be block. You need to re-subscribe in order to start browsing again.  
View full article
Question Where can I use 1 Day Social Roam Pass?   Answer 1 Day Social Roam Pass can be used across these listed operators network in 10 countries. No. List of Countries Operators 1 Singapore M1 2 Cambodia Smart 3 Hong Kong SmarTone 4 India IDEA 5 Indonesia XL / Telkomsel 6 Japan SoftBank 7 Macau Smartone 9 Taiwan Chunghwa Telecom 10 Bangladesh Robi   Customers cannot use or subscribe to 1 Day Social Roam Pass when not in any  of the 10 listed countries, but they can use data with PPU charges.  
View full article
Question What do I get from 1 Day Social Roam Pass subscriptions?   Answer You will get 1GB access to Social Media (Facebook, Twitter , WhtasApp and Wechat) and 50MB Hi Speed mobile internet until 11:59PM (Malaysian Time). New Fair Usage Policy “FUP” applies during roaming just like domestic. For example upon fully utilizing the respective quota, you will experience basic internet (reduced speed) up to 50MB.  
View full article
Top Contributors