Recently, we detected a high number of new types of scams trying to get personal information from our customers or convincing our customers to conduct some form of transaction. Rest assured, Celcom takes this matter very seriously as it greatly affects you as our customers, corporate brand and the credibility of our genuine offers, products & services.
Rest assured, upon receiving any information regarding these scams and fraud cases, we immediately block their numbers in our system; to stop those numbers from sending further irrelevant/fraudulent content immediately to Celcom customers.
Please be vigilant for scams and please disregard and ignore any suspicious calls from unknown numbers; especially international unknown numbers. Another tipoff is that upon picking up a call you will hear an IVR recording before a real person speaks to you or SMSs or emails from people or organizations that you’ve never dealt with before, requesting for you to disclose your personal details such as your IC or Passport number, address and financial information such as Credit Card Number, OTP, CVV, or bank account numbers. The info they collect will then be used to commit crimes, purchases or transactions and potentially other illegal activities.
Here are some of the latest tactics used by Scammers! Do you recognise any of them? Always be on alert!
Few scenarios to show how this type of scam works:
What you will experience
Here are some examples of SCAMS that you might have encountered before. Ignore if you ever received these kinds of messages.
To safeguard yourself from being cheated by these scams and fraud activities, we would encourage and advise you to practice these cautionary steps: -
Scammers always finds ways to get your personal information! Be vigilant and always be extra cautious!