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Hi and good day,
Dear Community Team,
I'm really need your assist regarding how to use community portal.
I found it its was so difficult to know how to use this portal. Long time ago whe we're using cs Xpert, everything were simplified. There is Main topic, PREPAID, POSTPAID, SFR, IDD, IR & ETC at left side of the main page.
There is also latest list of SFR, CS Comm at front page.
I work as Retail Associate & handling customer is my top priority and accountability. Sometimes I need to give immediate feedback and information. I found that I fail to give actual rate of IR to customer because I fail to get the info from COMMUNITY PORTAL,I fail to get latest addendum for retention promotion because there is lots of retention programme that has been change the name especially CNY promotion.
I hope Community Team could simplified the page so that easier for us search information and please don't add up unneccesary "communication" at the front page.
We as customer service need to get info as ONE CLICK and please please rearrange your main topic at your main page.
This is my opinion regarding Community Page. If I need to give my ratings, I'll give 2 point out of 10.