I just wondering about content. Did any suggestion how to avoid customer being charged from any content ?
Just wondering. TQ
Go to Solution.
Thanks for your wondering
for your information, content ott is from third party sms and is depend on subscription whether cust already subcribe or not. Celcom not simply charge cust , if cust make a subscription then the customer will be charged with the exact charge. Thank you
Sometime cust claims that never subscribe it. However it still being charged for cust. Also got sometime eventhough cust already unsubscribe, cust still receive SMS content.
Cust can also liaise directly with the third party via third party's email if cust wants a refund on the charges.
Hai tnx for wondering
Actually ABOUT this OTT subscription many time higilight with Celcom but Until now sms content still keep going. even though we already Unsubcribe from webtool.
*Solution Create Dispute but Next still got charges Lol ( Complicated)