OTT charged

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Contributor **

OTT charged

Hi,

I just wondering about content. Did any suggestion how to avoid customer being charged from any content ?

Just wondering. TQ

8 REPLIES 8
Guardian

Re: OTT charged

Thanks for your wondering Smiley Happy

Guardian

Re: OTT charged

perfume!!!!

Eyla_Shamsuddin
Contributor **

Re: OTT charged

Hai,

for your information, content ott is from third party sms and is depend on subscription whether cust already subcribe or not. Celcom not simply charge cust , if cust make a subscription then the customer will be
charged with the exact charge. Thank youSmiley Happy

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Guardian

Re: OTT charged

Hye,

Sometime cust claims that never subscribe it. However it still being charged for cust. Also got sometime eventhough cust already unsubscribe, cust still receive SMS content.

Guardian

Re: OTT charged

i agree with you
Guardian

Re: OTT charged

There is also the possibility of the subscription is comes from the previous user (in case of "recycled" number. Plus the subscription also may triggered when customer accidentally click on certain link on web browsing session that start the subscription.
=> The Aces 01 <=
Contributor ***

Re: OTT charged

Cust can also liaise directly with the third party via third party's email if cust wants a refund on the charges. Smiley Wink

Guardian

Re: OTT charged

Hai tnx for wondering Smiley Very Happy

 

Actually ABOUT  this OTT subscription many time higilight with Celcom but Until now sms content still keep going. even though we already Unsubcribe from webtool.

 

*Solution Create Dispute but Next still got charges Lol ( Complicated)