Hi @CHONG1 ,
Best is for you to call Celcom or if you are nearby any Blue Cube or Celcom dealer, just ask them to assist. You'll not be able to get any immediate response here especially related to ur account. Here's how;
"As this is an account specific issue, please contact our direct support agent as we will need to have your personal account related information. You may click on this link https://www.messenger.com/t/celcom for assistance. Alternatively you may also call 1111 and speak to one of our Customer Service Consultants."