Bill overcharged

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Newbie *

Bill overcharged

My phone number 0192008294 account no 170434369 has been billed RM 31.8 today despite I have made payment online twice which is on 4th Oct 18 I paid RM300 transaction no 86832417 and on 30th Oct 18 I paid another RM200  transaction no81522772  as I forgot that I have already done so.

I wonder if Celcom received my online payments as my other lines will reflect credit balance since I always pay in advance like this.

Would appreciate if you check and revert ASAP.

Thank you.

1 REPLY
Active Contributor ***

Re: Bill overcharged

@nizamdaud best to check with customer service about this https://www.celcom.com.my/support/contact-us