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Yes, I called customer service on tuesday and they confirmed that they did shipped it with the same tracking number. So its shipping issue. I apologize, shouldve been more patient. Then a few hours later my tracking number went online. It seems like the device been shipped on last friday and Gdex decided to process it on wednesday night. Then it went on delivery on wednesday, which is suddenly ended up with "Undelivered due to Held Back In Office" which is maybe they overwhelmed with packages due to MCO. Will wait for today delivery, and will update again later