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Double charged - April 2020

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Newbie *

Double charged - April 2020

I'm on First Basic 38 plan for decade now. The monthly amount is RM38.00. My April 2020 bill has been charged double - RM76. 

Your customer service asked me to settle the April bill first then let them look into my case. I am not agreeable with that suggestion. It is Celcom's duty to rectify this mistake. 

Please take note my bill is due on 26 April 2020. I do not wish to have to see my credit card being charged RM76.

Kindly look into this ASAP and reply to me. 

 

Thank you.

2 REPLIES 2
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Newbie *

Re: Double charged - April 2020

Same here! Really annoying.
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Contributor **

Re: Double charged - April 2020

Good that I'm not the only one having this problem!