Ridiculous amount due suddenly

Newbie *

Ridiculous amount due suddenly

Saya baru sahaja melanggan plan easy phone iphone6 bersama first gold plus pada 28/2/2018 yang lepas dan secara tiba tiba bil pada 8/3/2018 melambung sebanyak rm1400 dan meletakkan saya dalam cap zone dimana saya tidak boleh membuat sebarang panggilan dan sms. Saya tidak pernah membuat apa apa pembelian dia appstore. Dan bila saya check bill invoice di app celcom postpaid charge yang tinggi dikenakan pada bahagian One time amount sebanyak rm1590. Boleh saya tahu apa itu one time amount dan bagaimana cara utk selesaikan perkara ini? 😩😩
4 REPLIES
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Guardian

Re: Ridiculous amount due suddenly

Hi @oddfahmi

Selamat pagi. Boleh kemukan nombor anda untuk saya buat semakan selanjutnya? Terima kasih. 

Contributor *

Re: Ridiculous amount due suddenly

I recived a paperless postpaid bill, stated that I had a one time amount, RM300.75. Fyi, i have never purchased any Apps. Please clarify, what is One Time Amount. I’m an IPhone user. i would like to know if there is any hidden charges. Plz respond to this matter ASAP.
Active Contributor ***

Re: Ridiculous amount due suddenly

@NoreenNoyin are you using your phone number as payment method for your Apple iTunes account? If not, please contact the customer service team directly for their assistance. 

Contributor *

Re: Ridiculous amount due suddenly

Morning.

As I know too, this month I receive my bills which I pay Rm150 as my range of bill. Suddenly when I check in the apps, suddenly I have an extra ONE TIME AMOUNT! This is ridiculous as I am still a student and this extra payment is not a good way to kill customers. I have been using my number for 1 year now and yet I have an additional payment. Can anyone explain to us who have been using Celcom number for so long and have this problem. 1 sen is still value as I am not the only CELCOM POSTPAID USER.