SR#:1-198735726706

[lengbk]

May I know the status of the case SR#:1-198735726706? I have been trying to email to 'contactus@celcom.com.my', but email was rejected.

[roxas1225 · Accepted solution]

Hi,

If their email is not working, maybe try PM-ing Celcom's Customer Service on their FB messenger? Hopefully you'll get an update faster. Oh! Before I forget, if you're PM-ing their FB, make sure you choose to speak to a live agent, since the first response will always be from their chatbot. :/

[lengbk]

Hi,
Thanks but too bad no one response to my msg

[lengbk]

hellooo...any updates?

[punkstereo]

Hi @lengbk,

I know this has been been resolved based on the tagging. Putting this here for future reference - DO NOT use this channel to follow-up or make any reports or complaints. This is a community forum. No 'live agent' on duty to response. What you can do is as per below;

"As this is an account specific issue, please contact our direct support agent as we will need to have your personal account related information. You may click on this link https://www.messenger.com/t/celcom for assistance. Alternatively you may also call Customer Care No: 1111 (local), *123# (abroad),+6019-6011111 (non-Celcom) & +603-72002222 (general line) and speak to one of our Customer Service Consultants."

Hope this will help, for future =)