it better customer have actual billing rather just notifaction on bill by email. customer no need to come branch request to reprint bill if OCS offline.
When registering, customers do have the option to select printed bill which will be sent to the address. However, there will be a charged imposed for using this service compared to E-Billing which is free. Alternatively, customers can download MyCelcom Postpaid app (My Services > Billing History) view and save from the last 6 months of their bill.
yes, but feedback from customer its better they have billing by email instaead need to login and some times have problem with the OSC.
i dont know whre i can print the statement...can u teach me
You can print from two different options:
- your Online Customer Service account which you can register via the Celcom webite HERE
- MyCelcom Postpaid app
a) via Online Customer Service Account
Once logged-in, select the account you wish to print the statement from. Please note that, it may require you to send a TAC code to your number and enter it to verify to manage the account. Once confirmed, there is a 'Bill Statement' section on the right hand side where you have the option to 'Download' the current bill or 'Proceed' to view more statements within the last 6 months. Download the bill you're after and it will be saved as a PDF file. You're then ready to print!
b) via MyCelcom Postpaid App
You can login via a TAC code sent to your number or your Online Customer Service account. When you have signed-in, go to the 'My Services' tab and scroll down until you see 'Billing History'. Again, you will have access to the last 6 months of your bill. Select the statement you want and download (only available for Android phones). Here you can attach the file in an email, open up at a laptop/computer and print! ..Or print via your smartphone if it has already been paired up to a printer.
Hope this helps and feel free to let us know if there's anything else we can help you with