Good afternoon. Feels so sorry to hear about your concern. Unfortunately, Celcom EasyPhone™ aren't allowed for any exchange or replacement of your current device. However, if you wish to terminate your contract with EasyPhone™, please to be advise that the subscriber need to walk in personally to any nearest Bluecube/Celcom service centre for the further assist. Hopes this help. TQ.
Good morning. Unfortunately, we are not be able to switch your current EasyPhone™ to NewPhone™ program. Hope this help. TQ