I have a prepaid SIM card. My bank in Europe has sent me several SMS over the last 10 days, but I haven't received even one of them. These messages contain single-use codes needed to confirm online transactions, so they are VERY IMPORTANT to me, and they typically arrive from a short phone number (5 digits or so), rather than from a full-length cell phone number.
Funny thing is that if I give Dropbox, Outlook, WhatsApp, etc my phone number, they send me a verification code via SMS and it ALWAYS arrives. It's only my bank SMSs that NEVER arrive. But my bank says everything is fine from their side.
Called 1111, went to a BlueCube, but Celcom can't help. My guess is they have a global anti-spam block against the company that delivers these massages on behalf of my bank.
Has anybody had the same experience? Any suggestion on what to try next? Is there someone I can talk to who's more knowledgeable than 1111 or the BlueCube people? The only option I have left is buying a SIM card from another company and hope for the best...
Thanks for reaching us here! It's seems many customer from other telco also having this kind of issues as well. Kindly refer to our basic trouble shooting & Tips/Trick to resolve you issue.
Here are some things to try if you are not receiving your SMS code:
If you are still not receiving your SMS code, Now, there can be numerous reasons, for not receiving SMS's.
Celcom Community Member