How to cancel device order

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How to cancel device order

I've made a purchase thru online, 7 days later it still in the status: in progress. Ive called to ask whether is there any problem for my payment? The staff replies me usually online purchase took 14 days to proceed. However the website itself shows 3 working days will be received. It's kinda urgent for me tho.
I ask the staff whether can i go to the branches and self collect, she replied me NO. I just wait 14 days to receive it. BUT I WOULDN'T BE IN MYSIA For 3 years 2 days later.
What should i do?
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Re: How to cancel device order

Hi good day,

if your order placed before 12pm it will be processed on the same day and for order placed after 12pm it will be processed on the next working day. The estimated delivery time are as follows:

a. Klang Valley within 1-2 working days
b. Peninsular Malaysia (except Klang Valley) within 2-3 working days
c. East Malaysia within 3-5 working days
** exclude weekend and public holiday

you may check on Celcom website. it should appear the tracking ID for you to track once the delivery has been made. hope this is helpful. Smiley Happy

 

*please click the "Accept as Solution" button if this has helped/answer your question/issue. You can help other member who are experiencing the same situation.

 

Regards,
- fiezzo -

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