Sorry to hear about your issues. Maybe it's not only because of your device. For Celcom to assist, they need to know some info from you - mobile no, device type, location etc. You can contact them and give them your info as per below;
"As this is an account specific issue, please contact our direct support agent as we will need to have your personal account related information. You may click on this link https://www.messenger.com/t/celcom for assistance. Alternatively you may also call 1111 and speak to one of our Customer Service Consultants."
All the best! ✌️
hi @Syed_Fadzil please call to CSC and perform your sim card number. so that, we can check and find the best solution for your case.
1111 from Celcom number
*123# if you are abroad for FREE
+6019-6011111 from other mobile operators
Have Nice Day