Hi , I wanted to unsubscribe iflix apps from my phone as Celcom charged me RM9 monthly eventhough i could't access to it since last 2 months
I called Celcom hotline twice. The 1st suggested me to do manually from subscription page but i couldnt find it, till now the 2nd time i called, i was suggested to directly contact iflix@support to do the unsubscription. so, i emailed iflix support team and got reply asking for my support ID & mobile phone no. But, I'm curious and not plan to simply pass my contact no like that.
Is there anyone here know how can i check wether it's scam or not ?
or anyone have ever gone through the same process before ? mind to share your experience.
I am really grateful by your assisstance and I hope i dont have to pay extra charged bill for the one I didnt use. thank you in advance
Go to Solution.
Hi @nurularina is the email address that replied to you, the same as the one you sent to? If it's the same, it shouldn't be scam right, coz you contacted them first?
no worries! so, did they help you to unsubscribe already?
Great to know it's resolved now. But it's strange though, iflix's website has no info about how to unsubscribe their service.
In your existing account, just click on “Menu”, go to "My Account" page and click on "Cancel My Subscription".