We had the same problem but mine already being solved with helps from many parties including our friends fron celcom community. Thanks @spartan & @nuar_95 for your kind help last time 😄
So here are some suggestions of steps to be taken :
1. Do manually from subscription page. In your existing account, just click on “Menu”, go to "My Account" page and click on "Cancel My Subscription".
2. If it's still unsuccessful, directly contact iflix support team by emailing them at iflix@support. From my experience, they want you to provide them with your support ID & phone number before they can proceed with the unsubscription process. Within a week, I managed to successfully unsubscribe iflix apps from my phone. Now I dont have to pay hidden charges anymore. I hope you'll get the problem solved soon. Good luck !
Hi. Sorry guys for the late reply. Been soo busy with so many errands. Sorry !
Yeah. I face the same problem as well. Until I email iflix@support to get their explanations. And they guide me one-by-one until the final steps to unsubscribe iflix app.
So, you guys should try it. And , you guys may also view my previous comments ( I tag as solutions) since I did explain almost everything how I successfully unsubscribe those apps. Hope you guys can make it as well !