Unsubscription of iflix through iflix@support

[yapboy21]

I need to my subscription stop by iflix because I don’t use it since June that is why. I struggled and can’t find it for my subscription stop ummmm How is it solve situation.

[nurularina · Accepted solution]

Hi yapboy21 !

We had the same problem but mine already being solved with helps from many parties including our friends fron celcom community. Thanks @spartan & @nuar_95 for your kind help last time 😄

So here are some suggestions of steps to be taken :

1. Do manually from subscription page.
In your existing account, just click on “Menu”, go to "My Account" page and click on "Cancel My Subscription".

2. If it's still unsuccessful, directly contact iflix support team by emailing them at iflix@support. From my experience, they want you to provide them with your support ID & phone number before they can proceed with the unsubscription process. Within a week, I managed to successfully unsubscribe iflix apps from my phone. Now I dont have to pay hidden charges anymore. I hope you'll get the problem solved soon. Good luck !

[janxxx]

not even existed in my account.

[DibahIsmail]

Im sorry, may I know where can we get the support ID?

[nrlsyfqah]

Hi, can I know how you unsubscribe iflix?

[nurularina]

Hi. Sorry guys for the late reply. Been soo busy with so many errands. Sorry !

Yeah. I face the same problem as well. Until I email iflix@support to get their explanations. And they guide me one-by-one until the final steps to unsubscribe iflix app.

So, you guys should try it. And , you guys may also view my previous comments ( I tag as solutions) since I did explain almost everything how I successfully unsubscribe those apps. Hope you guys can make it as well !

[karamjit_singh]

Even I called Celcom and was told to do it manually via iflix. I don't find this appropriate as we are billed through Celcom and it should be under SMS content. Anyways, another issue is on the iflix website there is no unsubscribe option visible. I will have to email iflix support

[Srhaisy]

Should contact iflix even the subscription is from celcom?

[Bendahara]

Can I have the exact email address?
iflix@support seem doesn't work. tq