Free Video Walla vs Weekend Postpaid Internet

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Free Video Walla vs Weekend Postpaid Internet

Can someone explain to me?

When I watch YouTube live right now (Sunday before 12 a.m), my Weekend Postpaid Internet balance will be deducted, not my Free Video Walla balance.

After my Weekend Postpaid Internet have no more balance, it will deduct Free Video Walla instead of Internet Postpaid right?

Why I feel my Internet Postpaid this month deduct a lot compared to previous months..ayyooo..
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Contributor ***

Re: Free Video Walla vs Weekend Postpaid Internet

And today, my weekday quota still deducted whenever I stream with any of their streaming partners. My video walla's quota is untouched. Clearly something is terribly wrong with their system πŸ˜‘

Have you lodge your complaint yet?
Contributor *

Re: Free Video Walla vs Weekend Postpaid Internet

I also experienced the same today. Already make the report. But they dont know when it will be settled. And thwy say, celcom will refund 5g but dont know when..😣
Contributor *

Re: Free Video Walla vs Weekend Postpaid Internet

Celcom is giving me headache....semakin menurun prestasi...so, dissappointed
Contributor ***

Re: Free Video Walla vs Weekend Postpaid Internet

Hi Mira80, where did they say that they will refund 5GB?
Tak pnah dgr pula...sy ketinggalan bas πŸ˜…πŸ˜…
Contributor **

Re: Free Video Walla vs Weekend Postpaid Internet

How we want to file a complaint?
Contributor ***

Re: Free Video Walla vs Weekend Postpaid Internet

Just give them a PM on their facebook using facebook messenger. That's how I complained to them.
Contributor *

Re: Free Video Walla vs Weekend Postpaid Internet

I call celcom call centre. Its foc
Contributor **

Re: Free Video Walla vs Weekend Postpaid Internet

Tq. Then i will call them tomorrow
Contributor **

Re: Free Video Walla vs Weekend Postpaid Internet

Tq. Btw, i don't hve facebook. I will call their customer service tomorrow.