Free video walla

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Contributor **

Free video walla

I think i received a text of my free video walla being renewed but why has it expired? My free video walla usage is gone from my usage tabs
10 REPLIES 10
Guardian

Re: Free video walla

Hi Miss @Hellothere,

as per checking, your account for Free 100GB Video Walla for 12 months has been renewed from 16/08/2018 - 16/08/2019 but since you mention the Video Walla usage tab is missing from Celcom Life app, kindly call our Celcom Careline at 1111 to make a report and for further assistance. thanks.

 

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Contributor *

Re: Free video walla

 Dear @-IronMan-,

 

I made a report last night about my video walla as well as I noticed my youtube using the weekend data allocation and not video walla.

 

Upon checking through SMS '28882' with bal status, I can see that my video walla allocation is 0 as well. I hope Celcom can fix this soon as possible as I need to manage my internet data to make sure I wouldn't use all of it before end of my billing cycle.

Thanks.

Contributor ***

Re: Free video walla

Has this been resolved yet? I already made report to Celcom last Saturday and today, watching YouTube, my base quota is still being deducted instead of video walla's quota.

Edit: my video walla's usage tab in Celcom Life app still missing though. Pretty sure there's still some 10GB left last time I checked.
Contributor **

Re: Free video walla

No, not yet. The video walla is back on my usage tab but my data is still being deducted when i watched youtube
Contributor ***

Re: Free video walla

Thanks for reply. Mine also back in the usage tab. Saw it at 10:30-ish pm.

Upon checking by playing some youtube videos on my phone, on tethering/hotspot with laptop, aaand using the simcard on Celcom's very old ZTE MF190 USB modem, it deducted the data from video walla's quota. Yaay!

I'll check again in the morning to see if there's any changes...or bugs. Kudos to team Celcom for resolving this issue!
Contributor *

Re: Free video walla

I have a problem with my FREE WALLA VIDEO, i notice it consume my internet data when i open Youtube, but for the Free walla video it does not consumed, please fix this problem as soon as possible, thank you
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Newbie **

Re: Free video walla

Omg same here!!!
Newbie *

Re: Free video walla

same. While it worked just fine about 2 months ago. Since then, my weekday and weekend data is being consumed instead of video walla data when i went to youtube. I hope this will be resolved soon
Contributor *

Re: Free video walla

Same goes to me, my internet data is going down, but im using YouTube only but free video walla dats still full.

Please fix this, hurriedly