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I've been charged with mobile content kaspersky

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Contributor **

I've been charged with mobile content kaspersky

I've been charged with mobile content Kaspersky since August and I don't know which app that cause it. Called customer service but they don't know either and saying I purchased it from google store which is i dont! it keep charging me until this month. can someone help me solve this?

8 REPLIES 8
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Guardian

Re: I've been charged with mobile content kaspersky

Have you tried checking your Google Play or Apple App Store subscriptions? Maybe you bought a subscription by accident.

For Google Play (Android), click here and it'll guide you to stop recurring charges.

For Apple App Store, here is where you should click.

 

If it doesn't work, try calling Celcom again, I guess?

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Contributor **

Re: I've been charged with mobile content kaspersky

Hi,

Checked in google store but I did not subscribe anything. It confuse me what i been charged now.
Yeah, maybe i need to call them again to settle this.

Thank you!
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Guardian

Re: I've been charged with mobile content kaspersky

Glad I can help! 👍
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Newbie *

Re: I've been charged with mobile content kaspersky

I am also being charged for this too! Just recently on November 2019. I tried calling them too and same answer as yours they dont know. Have you solved this yet? 

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Contributor **

Re: I've been charged with mobile content kaspersky

Hi, you can try to uninstall all the app for a month and see if they charge you again. I did that and it works! Hope this can help you. Smiley Happy
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Newbie ***

Re: I've been charged with mobile content kaspersky

Re: I've been charged with mobile content

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Newbie *

Re: I've been charged with mobile content kaspersky

im also having the same problems. what do you means uninstall all the apps? include the whatsapp and facebook or only certain apps? 

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Newbie *

Re: I've been charged with mobile content kaspersky

Hi All,

Anyone found solution for this problem?

I've just noticed in the bill statement that I've been charged with this subscription!

Please advise how to cancel these unwanted payment. Smiley Sad