Please be alerted especially those that subscribe to family plan gold supreme with main line promised to be given 50GB and subline 5GB each, (total 65GB). In reality, i just find out that Celcom only giving 40GB for main line and 5GB for each subline (total 55GB) i.e Celcom cheat 10GB per customer (at least I know for me) and it has been ongoing for past 4months every since I subscibe to this family plan. We do not know how many customers countrywide have been cheated. No wonder for past 3 months my family dataplan always short before refresh. I've complaint for past 3 months with countless calls and really really really dissapointed with the clichy response "that they will investigate and rectified". Today again same clichy response, and was informed by supervisor Nur Fatin that they're still waiting for management for final resolution.
Celcom also call me ask for upgrade Gold 88 to Gold Plus 98 with free phone from 10.10.2018 till todate (18.12.18) still don't get any phone but plan upgrade, very unfair to customer being cheated. When call & walk in to center keep says no stock.
FieZzo_0720 if u from Celcom please help me. i have to number already upgrade.@Chye thanks.
WHY NO REPLY FROM CELCOM????????????????????
I’ve complaint since Sep2018 and todate have make more than 100+calls to customer service 0196011111, until today the issue was not resolve.
I keep receiving feedback from Celcom that the technical team is working on toward resolution of this issue, but issue remain unresolved for past 5months. This tel number is being used by my daughter and she is using the main line with another 3 sublines used by my wife and 2 sons. So far no issue for the sublines. The issue is only affecting main lain. Supposedly we’re being allocated total 65GB/months and as of today the main line and sublines only consumed 32GB with balance of 33GB valid until 12Apr19, and yet the main line still no data/cannot use internet.
The detail info as follows:
Tel no: 0196600706
Kindly help to review the above matter and your utmost support is highly appreciated.