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My phone line is barred and my subscription to Easyphone(Own) get Cancelled

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My phone line is barred and my subscription to Easyphone(Own) get Cancelled

My Celcom phone line get barred when I make payment promptly every month and suddenly my subcription to Easyphone get cancel and need to pay full amount immediately because my line get barred???

 

Why in the 1st place my line get barred?? 

Please let me know how can i reactivate my easyphone Subsciption??

 

As my bill now shoot up to have to make full payment for the device+penalty for early termination.