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I'm sorry about your issue. It might be a technical issue from our system which couldn't proceed via message subscription. Here is my tone of advice, please walk in to your nearest Celcom service centre/Bluecube retail outlet to get assist from our frontliner to proceed for you manually using our back end system. And regarding the mobile data charges, please avoid your sim card from putting in any smartphone/internet-enabled default phone. Hope this help. Regards.