Let us check further on your issue. Please PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. It would be helpful if you could also provide us a screenshot of the App error.
We'll look into the matter and help you further.
Hope this helps
Click on the Kudo button if this is helpful~
Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.