Personal
Business
toggle menu
xx
Personal
Prepaid
Postpaid
Devices
Broadband
Extras
Support
Business
My Account
Go to Community home
Help
Register
Sign In
All community
Knowledge base
izza_fuad
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Celcom Community
:
About izza_fuad
About izza_fuad
since
02-08-2017
Tuesday
izza_fuad
Moderator
156
Posts
63
Kudos
9
Solutions
View All
Latest Contributions by izza_fuad
Topics izza_fuad has Participated In
Latest Contributions by izza_fuad
«
Previous
1
2
3
4
5
Next
»
Be vigilant and always be extra cautious of SCAMMERS!
by
izza_fuad
in
Scam Alert
23-09-2019
03:00 PM
1 Kudo
23-09-2019
03:00 PM
1 Kudo
Recently, we detected a high number of new types of scams trying to get personal information from our customers or convincing our customers to conduct some form of transaction. Rest assured, Celcom takes this matter very seriously as it greatly affects you as our customers, corporate brand and the credibility of our genuine offers, products & services. Rest assured, upon receiving any information regarding these scams and fraud cases, we immediately block their numbers in our system; to stop those numbers from sending further irrelevant/fraudulent content immediately to Celcom customers. Please be vigilant for scams and please disregard and ignore any suspicious calls from unknown numbers; especially international unknown numbers. Another tipoff is that upon picking up a call you will hear an IVR recording before a real person speaks to you or SMSs or emails from people or organizations that you’ve never dealt with before, requesting for you to disclose your personal details such as your IC or Passport number, address and financial information such as Credit Card Number, OTP, CVV, or bank account numbers. The info they collect will then be used to commit crimes, purchases or transactions and potentially other illegal activities. Here are some of the latest tactics used by Scammers! Do you recognise any of them? Always be on alert! Did you know there is a new HIGH TECH FRAUD in town called the SIM SWAP FRAUD? The number of VICTIMS have already reached hundreds! How does this type of fraud works? Your phone network will momentarily go blind / zero (No Signal / Zero Bars) and after a while a call will come through. The person on the line will tell you that he is calling from (your cell phone company) depending on your network and that there is a problem in your mobile network. He will instruct you to ‘Please press 1’ on your phone to get the network back. At this stage PLEASE DON’T PRESS ANYTHING, just cut or END the call. If you press 1, the network will suddenly return to normal and will then almost immediately go blind again (Zero Bars). If this happens, your phone is already #HACKED. Within seconds they will EMPTY YOUR BANK ACCOUNT, thereby causing you untold damage. How will this affect you? It will appear as though your line is without Network, meanwhile your information in your SIM has been SWAPPED. The danger here is that, you will not get any alert of any transactions, so please those of us doing USSD Banking and Mobile Banking, BEWARE. Let's be very careful. The scammers offer you a “Celcom” rewards, RM20 Cash Incentive & 100GB because you are loyal Celcom customers through Social Media. This is NOT right. Few scenarios to show how this type of scam works: SCENARIO 1 They will send the offer thru SMS, WhatsApp or make Social Media posting regarding the promo. They would offer to transfer a certain amount of cash to your personal bank account. During WhatsApp exchanges, you shall be requested to perform some steps to “redeem” the rewards. Typically, scammers shall request the following items from you; Multiple One-Time-PINs (OTP): The 1 st OTP shall be used by the scammers to convert the victim’s Prepaid account To Postpaid (P2P); Subsequent OTPs are for authorizing content purchases done by scammers to be charged against victim’s “new” postpaid account (OTPs are triggered when scammers configure victim’s postpaid number at “Payment Methods” setting at the Play Store as the postpaid account to be charged for content purchases); SCENARIO 2 Ole2 Gift Vouchers – You shall be requested to send Ole2 Gift Vouchers to A SINGLE number belonging to scammer. They will then proceed to ask for your bank account. Please stay vigilant and do not give any information away. What you will experience They might get your bank account details & transfer your money to another account. This will result in a big loss of savings. Here are some examples of SCAMS that you might have encountered before. Ignore if you ever received these kinds of messages. To safeguard yourself from being cheated by these scams and fraud activities, we would encourage and advise you to practice these cautionary steps: - Should you receive any suspicious calls or SMS, just ignore them and proceed to immediately BLOCK and DELETE the unknown numbers or SMS to prevent from the numbers to contact you again. It also might be a good idea to download apps that can identify unknown numbers. A good example would be the True Caller ID. Never EVER disclose the following personal details: four-digit debit/credit card PIN, full password or online banking codes, full digits of your IC Numbers, or any other personal details to anyone. Never transfer money to personal bank accounts or companies that claim to act on behalf or are representatives of Celcom. Highlight to us immediately on scammers activity through Celcom Facebook or Xpax Facebook. Always visit our website for the latest promotion, campaign, contest & device offering. Scammers always finds ways to get your personal information! Be vigilant and always be extra cautious!
... View more
Tags:
Caution
Privacy
Scammers
Re: Going overseas soon
by
izza_fuad
in
Your Travel Abroad
31-07-2019
03:05 PM
1 Kudo
31-07-2019
03:05 PM
1 Kudo
Hi @farahsuzie Usually, your Call & SMS roaming function should already be activated, but you could double check by contacting our customer service via FB. For all the tips and instuctions for roaming, I think you better check the Roaming FAQ here. Whatever questions you have regarding roaming should have an answer there. Also, PRO TIP! If during your roaming and travelling you are in need of help from our Careline just dial *123#! No charges! Hope this helped. If it does, give a KUDO :)
... View more
Re: Emergency Call Mode
by
izza_fuad
in
Your Plan
31-12-2018
09:43 AM
31-12-2018
09:43 AM
Hi @shindo015, As per check, your number is currently suspended. Please visit any of the nearest bluecube to reload and for reconnection. Hopes this helps :)
... View more
Re: Video walla subscription for first gold user
by
izza_fuad
in
Your Plan
08-06-2018
01:38 PM
1 Kudo
08-06-2018
01:38 PM
1 Kudo
Hi @lukhmanidris The current App doesn't have the function to redeem the Video Walla yet. please PM us at our FB messenger for us to redeem the Video Walla from our side. Sorry for this i nconvenience . Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Video walla subscription for first gold user
by
izza_fuad
in
Your Plan
08-06-2018
01:38 PM
1 Kudo
08-06-2018
01:38 PM
1 Kudo
Hi @lukhmanidris The current App doesn't have the function to redeem the Video Walla yet. please PM us at our FB messenger for us to redeem the Video Walla from our side. Sorry for this i nconvenience . Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Celcom don't let me port out!
by
izza_fuad
in
Your Plan
08-06-2018
01:34 PM
08-06-2018
01:34 PM
Hi @Giapriver Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Unnecessary Payment bill
by
izza_fuad
in
Your Bill & Account
08-06-2018
01:34 PM
08-06-2018
01:34 PM
Hi @Syamilaiman Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Installment device
by
izza_fuad
in
Your Device
08-06-2018
01:32 PM
08-06-2018
01:32 PM
Hi @ridzuan79 Servis Easyphone hanya terbuka untuk 1 langganan bagi 1 IC. Untuk lebi info mengenai Easypone, anda bole merujuk di sini Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: CALL BARRED selama 2minggu???
by
izza_fuad
in
Your Plan
08-06-2018
01:28 PM
1 Kudo
08-06-2018
01:28 PM
1 Kudo
Hai @dyanabee7 Terlebih dahulu, kami bagi pihak pengurusan Celcom ingin merakamkan rasa terkilan dengan pengalaman dan kesulitan yang dialami oleh anda. Merujuk rekod, nombor anda telah dilepaskan dari call barr pada 5 June 2018. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: plan to upgrade my plan
by
izza_fuad
in
Your Plan
08-06-2018
01:22 PM
08-06-2018
01:22 PM
Hi @chunheng123 If you upgraded your plan via Online, no SIM card change is required. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Rangkaian 4G yang terhad dan kelajuan internet perlahan
by
izza_fuad
in
Off Topic
08-06-2018
01:17 PM
08-06-2018
01:17 PM
Hi @laszarus004 Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Kadsim 4G
by
izza_fuad
in
Your Plan
08-06-2018
01:17 PM
08-06-2018
01:17 PM
Hi @Taichou Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Reactive number
by
izza_fuad
in
Your Device
08-06-2018
01:16 PM
08-06-2018
01:16 PM
Hi @Shhhril, Oleh kerana nombor tersebut telah dimiliki oleh pengguna yang lain, ianya tidak boleh dilanggani oleh mana-mana pihak yang lain. Adalah diharapkan bahawa penjelasan di atas dapat menolong dan maaf untuk kesulitan yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Data
by
izza_fuad
in
Your Plan
08-06-2018
01:13 PM
1 Kudo
08-06-2018
01:13 PM
1 Kudo
Hi @edy_fizy Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: New Celcom Life app
by
izza_fuad
in
Your Apps, Games & Content
08-06-2018
01:13 PM
4 Kudos
08-06-2018
01:13 PM
4 Kudos
Hi @shahdan, The old Xpax app will no longer be updated as we have already launched the new Celcom Life app. So, download the new app and check it out :) Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Device Bundle Plan
by
izza_fuad
in
Your Device
08-06-2018
01:11 PM
1 Kudo
08-06-2018
01:11 PM
1 Kudo
Hi @AreMir0L If you are not tied any other device bundle package currently, sure! Visit us at any Blue Cube/Celcom Centre and we'll assist you further! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: clear blacklist
by
izza_fuad
in
Your Bill & Account
08-06-2018
01:10 PM
08-06-2018
01:10 PM
Hi @Ejump_nizam Could you PM us with the proof of payment (receipt) at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Bill statement
by
izza_fuad
in
Your Bill & Account
08-06-2018
01:08 PM
2 Kudos
08-06-2018
01:08 PM
2 Kudos
Hi @Shikinkern You can check out my answer to this question here Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Bill issue
by
izza_fuad
in
Your Bill & Account
08-06-2018
01:05 PM
08-06-2018
01:05 PM
Dear @Chia12345 Sorry for the experience. But could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Video Walla - Home Wireless Broadband
by
izza_fuad
in
Your Plan
08-06-2018
01:04 PM
08-06-2018
01:04 PM
Hi @steven You can check out the partners/apps that falls under the Video Walla here Additionally, you can check the quota balance via your Online Customer Service account. If you still do not have an account, you can registere here Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Credit
by
izza_fuad
in
Your Bill & Account
08-06-2018
01:00 PM
08-06-2018
01:00 PM
Hi @Nipschay Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Cannot buy data
by
izza_fuad
in
Your Plan
08-06-2018
01:00 PM
08-06-2018
01:00 PM
Hi @nazim Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: pembayaran melalui prepaid
by
izza_fuad
in
Your Apps, Games & Content
08-06-2018
12:59 PM
08-06-2018
12:59 PM
Hi @Juliyanti Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Network Coverage
by
izza_fuad
in
Your Plan
08-06-2018
12:56 PM
08-06-2018
12:56 PM
Hi @amindanny Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Permanent cancelled number
by
izza_fuad
in
Your Plan
08-06-2018
12:55 PM
08-06-2018
12:55 PM
Hi @Atiyahakim You can visit us at Blue Cube/Celcom Centre and we could check the status of the number. Alaternatively, you could also PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Iflix
by
izza_fuad
in
Your Apps, Games & Content
08-06-2018
12:54 PM
08-06-2018
12:54 PM
Hi @korieeii For super video walla, when you watched video vie iFlix, the data will be deducted from the super video walla quota. However, you will still have to subscribe to iFlix. Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Weekend internet quota disappeared
by
izza_fuad
in
Your Plan
08-06-2018
12:49 PM
08-06-2018
12:49 PM
Hi @fairuzfauzi Let us check further on your issue. P lease PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. It would be helpful if you could also provide us a screenshot of the App error. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: Decrease amount
by
izza_fuad
in
Your Bill & Account
08-06-2018
12:48 PM
08-06-2018
12:48 PM
Hi @Miss_A Could you clarify about the amount you want to decrease? If the issue is more related to your Celcom account, please PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: phone
by
izza_fuad
in
Your Device
08-06-2018
12:46 PM
08-06-2018
12:46 PM
Hi @One, Jumlah upfront payment yang perlu dibayar adalah RM300 dan ia akan direbatkan semula dalam bil bulan pertama. Anda bole merujuk page ini Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
Re: How to View and Pay Bill
by
izza_fuad
in
Your Bill & Account
08-06-2018
12:41 PM
1 Kudo
08-06-2018
12:41 PM
1 Kudo
Hi @noordinahmad, Anda boleh mohon pertukaran bil daripada cetak ke e-bill, melalui saluran FB kami di sini atau hubungi kami di 1111. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.
... View more
«
Previous
1
2
3
4
5
Next
»
Kudos given to
User
Count
spartan
2
I22
1
OneF
1
punkstereo
4
overwatch
2
View All
Kudos from
User
Count
wong_1720
1
nikafafhusna
1
overwatch
1
nrlhuda_3602
1
Azmitaha85
1
View All
Latest Tags
Caution
Privacy
Scammers
Prepaid
Video walla
Device
Blue Cube
Free
Postpaid
Year End Offering
Accept as Solution
community
help along
Approval
EasyPhone
Help
Invoice
purchase
Tracking
carry forward
Data
First Basic 38
internet
Quota
upgrade
feedback
Big Win
Competition
account
3G
View All