About izza_fuad

izza_fuad

Hi @farahsuzie Usually, your Call & SMS roaming function should already be activated, but you could double check by contacting our customer service via FB. For all the tips and instuctions for roaming, I think you better check the Roaming FAQ here. Whatever questions you have regarding roaming should have an answer there. Also, PRO TIP! If during your roaming and travelling you are in need of help from our Careline just dial *123#! No charges! Hope this helped. If it does, give a KUDO :)

izza_fuad · ‎31-12-2018

Hi @shindo015, As per check, your number is currently suspended. Please visit any of the nearest bluecube to reload and for reconnection. Hopes this helps :)

izza_fuad · ‎08-06-2018

Hi @lukhmanidris The current App doesn't have the function to redeem the Video Walla yet. please PM us at our FB messenger for us to redeem the Video Walla from our side. Sorry for this i nconvenience . Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @lukhmanidris The current App doesn't have the function to redeem the Video Walla yet. please PM us at our FB messenger for us to redeem the Video Walla from our side. Sorry for this i nconvenience . Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Giapriver Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Syamilaiman Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @ridzuan79 Servis Easyphone hanya terbuka untuk 1 langganan bagi 1 IC. Untuk lebi info mengenai Easypone, anda bole merujuk di sini Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hai @dyanabee7 Terlebih dahulu, kami bagi pihak pengurusan Celcom ingin merakamkan rasa terkilan dengan pengalaman dan kesulitan yang dialami oleh anda. Merujuk rekod, nombor anda telah dilepaskan dari call barr pada 5 June 2018. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @chunheng123 If you upgraded your plan via Online, no SIM card change is required. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @laszarus004 Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Taichou Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Shhhril, Oleh kerana nombor tersebut telah dimiliki oleh pengguna yang lain, ianya tidak boleh dilanggani oleh mana-mana pihak yang lain. Adalah diharapkan bahawa penjelasan di atas dapat menolong dan maaf untuk kesulitan yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @edy_fizy Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @shahdan, The old Xpax app will no longer be updated as we have already launched the new Celcom Life app. So, download the new app and check it out :) Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @AreMir0L If you are not tied any other device bundle package currently, sure! Visit us at any Blue Cube/Celcom Centre and we'll assist you further! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Ejump_nizam Could you PM us with the proof of payment (receipt) at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Shikinkern You can check out my answer to this question here Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Dear @Chia12345 Sorry for the experience. But could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @steven You can check out the partners/apps that falls under the Video Walla here Additionally, you can check the quota balance via your Online Customer Service account. If you still do not have an account, you can registere here Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Nipschay Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @nazim Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Juliyanti Sila PM kami di Facebook dengan maklumat lebih lanjut. Kami akan menyemak berkenaan isu yang dialami. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @amindanny Could you PM us at our FB messenger ? We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Atiyahakim You can visit us at Blue Cube/Celcom Centre and we could check the status of the number. Alaternatively, you could also PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @korieeii For super video walla, when you watched video vie iFlix, the data will be deducted from the super video walla quota. However, you will still have to subscribe to iFlix. Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @fairuzfauzi Let us check further on your issue. P lease PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. It would be helpful if you could also provide us a screenshot of the App error. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @Miss_A Could you clarify about the amount you want to decrease? If the issue is more related to your Celcom account, please PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @One, Jumlah upfront payment yang perlu dibayar adalah RM300 dan ia akan direbatkan semula dalam bil bulan pertama. Anda bole merujuk page ini Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @noordinahmad, Anda boleh mohon pertukaran bil daripada cetak ke e-bill, melalui saluran FB kami di sini atau hubungi kami di 1111. Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

izza_fuad · ‎08-06-2018

Hi @imelin Since the issue is more related to your account, please PM us at our FB messenger or, if you prefer contacting via email, please write to us at this page. We'll look into the matter and help you further. Thanks! Hope this helps Izza Click on the Kudo button if this is helpful~ Click the "Accept as Solution" button if this has helped you solve your issue. You can help other member who are experiencing the same situation.

About izza_fuad

Re: Going overseas soon

Re: Emergency Call Mode

Re: Video walla subscription for first gold user

Re: Video walla subscription for first gold user

Re: Celcom don't let me port out!

Re: Unnecessary Payment bill

Re: Installment device

Re: CALL BARRED selama 2minggu???

Re: plan to upgrade my plan

Re: Rangkaian 4G yang terhad dan kelajuan internet perlahan

Re: Kadsim 4G

Re: Reactive number

Re: Data

Re: New Celcom Life app

Re: Device Bundle Plan

Re: clear blacklist

Re: Bill statement

Re: Bill issue

Re: Video Walla - Home Wireless Broadband

Re: Credit

Re: Cannot buy data

Re: pembayaran melalui prepaid

Re: Network Coverage

Re: Permanent cancelled number

Re: Iflix

Re: Weekend internet quota disappeared

Re: Decrease amount

Re: phone

Re: How to View and Pay Bill

Re: What a daylight robbery

Celcom Life