About kennysii

kennysii

Hi @Epul97, Hello, pertukaran kad sim yang hilang boleh diuruskan dengan segera dimana-mana cawangan Celcom atau pejabat Celcom Blue Cube yang terdekat dengan anda. Sila menghadir diri dengan membawa MyKad anda untuk urusan rasmi dengan pihak Celcom. Sekian terima kasih. Cheers!

kennysii · ‎23-05-2018

Hi @anissafrudin Selamat pagi & salam sejahtera. Nombor Celcom yang dah dipotong di Telco lain tak dapat nak dapatkan terus di pihak Celcom. Tetapi, anda dinasihatkan supaya datang ke pejabat Celcom/cawangan Bluecube yang terdekat dengan anda buat semakan terhadap nombor sama ada wujud tak dalam sistem Celcom Postpaid(di mana kata jika nombor tu wujud dalam sistem Celcom, anda WAJID mendaftarkan nombor tersebut ke pakej Postpaid). Harap ini membantu. Sekian.

kennysii · ‎23-05-2018

Hi @Alin95, Selamat pagi & salam sejahtera. Mesej yang anda terima dari WhatsApp tu adalah SCAM. Sila buat laporan SCAM terhadap mesej tu dari WhatsApp aplikasi anda. Untuk pengetahuan anda, pihak Celcom tidak akan menghubungi pelanggan-pelanggan kami melalui aplikasi WhatsApp. Harap ini membantu. Sekian.

kennysii · ‎23-05-2018

Hi @LukeIbrahim, Good morning. Thanks for highlighted to us your concern. Your complimentary of 100GB video walla will be only valid when you stream on the mobile app via your smartphone only. In other word, your normal data (40GB-FiRST Gold Plus) will be consumed if your stream Youtube via external browser(eg. Google chrome from your PC/smartphone). In addition, hotspot from your phone to your PC to watch Youtube will also consume your normal data. Regards & have a good day ahead.

kennysii · ‎21-05-2018

Hi @shahdan, Yang cik sekarang tu prepaid ke postpaid? Kalau prepaid, pertukaran nombor adalah tidak dibenarkan. Kalau untuk postpaid, pertukaran nombor akan di cas RM50 ke bil anda. Harap membantu. Sekian.

kennysii · ‎21-05-2018

Hello @haff266, Sila buat laporan kepada pejabat Celcom/cawangan Blue Cube yang berdekatan atau menghubungi pihak Celcom khimat pelanggan di talian 1111 daripada talian Celcom. Minta maaf ke atas kesulitan yang anda menghadapi. Sekian.

kennysii · ‎19-05-2018

Hi @66, To get your monthly details tax invoice, please download our Celcom mobile app "Celcom Life" to manage your own account. You may simply download your bill statement from the app. Altenatively, you may visit your nearest Celcom service centre/Blue Cube outlet to get assist. Hope this help. Regards.

kennysii · ‎19-05-2018

Hi @adeira93, To receive the BANK TAC, the account must be active with roaming. For your case unable to receive BANK TAC, your account aren't active with roaming, please call to Celcom careline at 6019 601 1111 for further assist. Hope this help. Regards.

kennysii · ‎19-05-2018

Hi @Natasyaabdullah, Unsubscribing Triviaganza can be done via USSD. Just simply dial *888# from your phone, choose your preferred language, choose "My Profile" and select "Triviaganza" then unsubscribe. Hope this help. Please drop me a private message if your need further assist. Regards.

kennysii · ‎19-05-2018

Hi @Doktorpria, Selamat pagi & salam sejahtera. Untuk kad sim yang hilang, pastikan anda adalah pendaftar atas nombor tersebut, bawakan IC/Passport anda ke pejabat Celcom/cawangan Blue Cube yang terdekat untuk menganti balik kad sim anda ya ... Sekian, terima kasih.

kennysii · ‎16-05-2018

Hi @annychong Good afternoon, for any request on the annual statement year 2017, the owner have to walk in personally to any nearest Celcom branch/Blue cube outlet nationwide. Hope this help. Regards.

kennysii · ‎16-05-2018

Hi @AyuniBohan, Untuk pengetahuan anda, pertukaran kad sim 4G sahaja tidak akan bertukar daripada PREPAID ke POSTPAID secara automatik. Sekiranya anda berminat dengan plan POSTPAID, sila "Private Message" dengan saya untuk mengetahui plan-plan POSTPAID yang terbaru. Sekian, terima kasih.

kennysii · ‎15-05-2018

Hi @Fendyahmad, Hi, minta maaf atas kesulitan yang encik menghadapi. Sila buat laporan segera terhadap wang tunai yang tersekat dalam kiosk Celcom ke pejabat Celcom yang kite buat bayaran tu, Celcom akan mengambil tindakan selanjutnya terhadap masalah wang tunai tersebut. Terima kasih.

kennysii · ‎15-05-2018

Hi @AyuniBohan, Hi, kad sim tu anda minta pertukaran kad sim ke 4G je atau kite ade minta nak tukar ke POSTPAID? Adaka anda telah mencuba kad sim yang baru tu?

kennysii · ‎15-05-2018

Dear @Mlee1309, Hi there. Sorry for any inconvenience caused to you. An "OPEN ORDER" is a terms for those customer has requested service thru USSD(mobile phone), contact centre, dealers/agents, Celcom branch & Blue Cube outlets. Any service request will be at the first "OPEN ORDER" status. For yours case, Celcom aren't be able to proceed immediately which I believe that the personnel will personally highlight to our IT helpdesk for the solution. Anyway, please drop me a private message if your request to change rate plan are still in pending.

kennysii · ‎08-05-2018

Hi @HakimiTukiman96, Selamat pagi, sila rujuk kepada cawangan Celcom atau Blue Cube yang berdekatan untuk buat semakan selanjutnya. Harap maklum. Sekian.

kennysii · ‎05-05-2018

Hi @ELAM All Prepaid call rate has revised to 30sen/min. Hope this help. Regards.

kennysii · ‎26-04-2018

Hi @anurupa, Depends what model are you purchasing, eg. iOS to iOS can transfer via iCloud. Normally outlet will transfer your old data via applying "ShareIt" mobile app to your new phone(mostly for Android user). Anyway, please do visit our outlet for more information. Cheers.

kennysii · ‎13-04-2018

Hi @Jusyazwan_jalil, Ada signal tak kad sim tu masuk ke dalam handphone? Signal Celcom ...

kennysii · ‎12-04-2018

Hi @__zwar, Harap maaf. Soalan cik tak jelas. Cik nak batalkan perkhimatan talian Celcom atau nak uruskan nombor cik tu ke plan lain?

kennysii · ‎04-04-2018

Hi @hajarradzi, Selamat pagi cik. Sila merujuk segera kepada cawangan Celcom/Bluecube yang berdekatan untuk meneruskan perkhidmatan dengan Celcom. Sekian teriam kasih.

kennysii · ‎03-04-2018

Hi @blankspace, Installment are only made available for Postpaid customer. You may convert your Prepaid to Postpaid to enjoy our smartphone offering. Deposit are not required for Malaysian but there is an upfront payment to pay upon the sign up. Please do visit your nearest Celcom branch/Blue Cube retail store natiowide to get more infomation regarding our in store promo. Cheers and have a great day ahead ya.

kennysii · ‎03-04-2018

Hi @odelviewy, Internet add on are only available one time only. Thanks.

kennysii · ‎02-04-2018

Hi @yvonneyip, Good morning. Regarding your query, PRINCIPAL/MAIN line isn't allowed to change to SUPPLEMENTARY line. Only SUPPLEMENTARY line can change to PRINCIPAL/MAIN line. Regards.

kennysii · ‎28-03-2018

Hi @anuareastcoast, As per your highlighted email notification below, the account are still in active status with the latest outstanding RM104.80 for the month of March 13rd 2018. Please walk in personally to the nearest Celcom branch/Blue Cube outlet to perform further checking and ask for further assist to clarify the account. Hope this help. Good day ahead ya ...

kennysii · ‎28-03-2018

Hi @norlina87, Selamat pagi. Nak pastikan adakah cik sahaja mengalami kesulitan tersebut di kali pertama ni? Berapa jumlah nombor yang didaftar atas ebilling tersebut?

kennysii · ‎27-03-2018

Hi @Zapri Did you still keep the prepid pack? If yes, it is much better you bring the original prepaid pack to your nearest Celcom service centre/Blue Cube outlet retail store for the next step. Please present your current SIM card and list down your 5 frequent numbers that you usual call. The frontliner should be able to update the profile to your name with the information that you provided. Hope this help ya .. Please update here again if any doubt.

kennysii · ‎27-03-2018

Hi @Zapri Good morning. So sorry about your concern. Are the current SIM card PREPAID or POSTPAID?

kennysii · ‎27-03-2018

Hi @SyazlanZali, Good morning. I have no idea about the blocking does it valid as per what your concern. It's only my 2cents so far, if it's true, it might be one of the Celcom's serving policy. Hope this help ya.

kennysii · ‎24-03-2018

Hi @NzLee, Terima kasih atas berminat perkhidmatan Celcom. Untuk membeli prepaid kad sim 4G, sila merujuk kepada cawangan Celcom/Bluecube yang berdekatan dengan cik. Anda boleh terus mendaftar perkhidmatan tersebut dengan segera. Penambahan nilai Prepaid boleh melalui mana-mana cawangan Celcom/Bluecube/ejen-ejen yang terdapat perkidmatan top-up. Harap ini membantu. Sekian.

About kennysii

Re: Kad sim hilang

Re: expired sim card

Re: SCAM OR NOT

Re: Portable modem and video walla

Re: Tukar ke nombor baru

Re: forget username

Re: Bill statement report

Re: How to receive bank TAC number in Japan

Re: Triviaganza

Re: Request for Official Bill Statement for Year 2017 for Lifestyle Tax Relief Claim

Re: Request for Official Bill Statement for Year 2017 for Lifestyle Tax Relief Claim

Re: Replace old sim

Re: Urusniaga anda dibatalkan

Re: Celcom prepaid become celcom postpaid

Re: Change plan

Re: Bil meningkat

Re: did x2 plan has been discontinue?

Re: Data Transfer

Re: TIDAK BOLEH MEMBUAT PANGGILAN KELUAR

Re: Macam nak tukar nombor atas talian?

Re: NO SERVICE SIMCARD

Re: Installment device

Re: Internet add on for postpaid

Re: Principal line number can change to subline number

Re: STOP SPAMMING MY EMAIL

Re: TIDAK DAPAT MELIHAT BIL CELCOM

Re: Sim card registered person

Re: Sim card registered person

Re: Unable to play Fortnite Mobile and PUBG Mobile using Celcom Postpaid 4G

Re: Sim Card Celcom 4G